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Privacy Policy

Last updated: September 8, 2026

Yogpolis Infolibs Pvt Ltd ("Yogpolis", "we", "us", or "our") is committed to protecting the privacy of users of our yoga and wellness platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data. By using the Service, you consent to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly and information collected automatically when you use the Service.

Information you provide:

• Name — your full name as entered during registration or profile creation.
• Email address — used for account access, notifications, and communication.
• Phone number — used for WhatsApp notifications, OTP verification, and account recovery.
• Payment data — billing details and transaction records processed through third-party payment gateways. We do not store full card numbers or banking credentials on our servers.
• Profile and business data — for professionals and businesses, this includes qualifications, certifications, studio details, class schedules, and service offerings.
• Communications — messages, support requests, and feedback you send to us.

Information collected automatically:

• Usage data — pages visited, features used, booking activity, session duration, and interactions with the platform.
• Device and technical data — IP address, device type, operating system, browser, and approximate location derived from IP.
• Cookies and similar technologies — as described in the Cookies section below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and authenticate your identity.
• To provide and operate the Service, including class booking, membership management, billing, and analytics.
• To process payments and deliver invoices and receipts.
• To send transactional and operational notifications, such as booking confirmations, reminders, and account updates.
• To power Neurax AI features, including conversational support, insights, and automation.
• To communicate with you about product updates, promotions, and policy changes.
• To provide customer support and respond to your inquiries.
• To monitor and improve the performance, security, and reliability of the Service.
• To detect, prevent, and address fraud, abuse, and security issues.
• To comply with legal obligations and protect our rights.

3. Data Sharing

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers — We share data with trusted third parties that help us operate the Service, such as payment gateways (e.g., Razorpay), cloud infrastructure providers, email delivery services, and WhatsApp messaging providers. These providers are bound by confidentiality obligations and process data only as instructed by us.
• Between users — When you book a class or service, relevant information such as your name and contact details may be shared with the relevant studio, instructor, or professional to fulfill the booking.
• Legal compliance — We may disclose information when required by law, court order, or government authority, or to protect the rights, property, or safety of Yogpolis, our users, or others.
• Business transfers — In the event of a merger, acquisition, or asset sale, information may be transferred subject to the protections of this policy.

4. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security reviews, and secure infrastructure hosted on reputable cloud providers.

Despite our efforts, no system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any suspected security incident.

5. Cookies

We use cookies and similar technologies to operate the Service, remember your preferences, analyze usage, and deliver relevant content. Cookies are small text files stored on your device. You can control cookies through your browser settings, but disabling them may affect the functionality of the Service.

Categories of cookies we use include essential cookies (required for the Service to function), preference cookies (remembering your settings), and analytics cookies (helping us understand how the Service is used). We do not use cookies to collect sensitive personal information.

6. Your Rights

Depending on applicable law, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to legal retention obligations.
• Portability — request a machine-readable copy of your data for transfer to another service.
• Objection — object to certain processing of your information.
• Withdrawal of consent — withdraw consent you have previously given, where processing is based on consent.
• Opt-out of communications — unsubscribe from marketing emails or disable non-essential notifications.

To exercise any of these rights, contact us at legal@yogpolis.com. We will respond within a reasonable timeframe and may verify your identity before processing requests.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account closure, we retain certain data for a limited period to comply with legal, accounting, and reporting requirements, to resolve disputes, and to enforce our agreements. When data is no longer needed, we delete it or anonymize it so it can no longer be associated with you.

Transaction and billing records may be retained for longer periods as required by applicable tax and financial regulations in India.

8. Children's Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children. If a parent or guardian becomes aware that a child has provided information to us, they may contact us to request deletion. Accounts created for minors, such as students enrolled by a parent or studio, must be managed by a responsible adult.

9. International Transfers

Yogpolis is based in India, and your information is primarily processed and stored in India. Some of our service providers may operate outside India, which may involve the transfer of data across borders. We take steps to ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

If you access the Service from outside India, you acknowledge that your information may be transferred to and processed in India, where data protection laws may differ from those in your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through the platform or by email. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, please contact us:

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