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Refund & Cancellation Policy

Last updated: September 8, 2026

This Refund & Cancellation Policy explains the terms under which you may cancel your Yogpolis subscription or request a refund. By subscribing to any paid plan or purchasing any service on the platform, you agree to the terms set out below. This policy forms part of our Terms & Conditions.

1. Subscription Cancellation

You may cancel your Yogpolis subscription at any time through your account settings or by contacting us at support@yogpolis.com. Cancellation stops future billing cycles but does not automatically refund the current active period. You will continue to have access to paid features until the end of the period you have already paid for.

After cancellation, your account will revert to the free tier at the start of the next billing cycle. Any data associated with paid features may become read-only or limited while on the free tier.

2. Refund Eligibility

Refund eligibility depends on the type of plan you have purchased:

• Annual plans: You may request a full refund within 7 days of the subscription start date or renewal date, provided you have not engaged in significant usage that we determine to be beyond reasonable evaluation. After the 7-day window, annual subscriptions are non-refundable.
• Monthly plans: Refunds are calculated on a pro-rata basis for the unused portion of the billing cycle. The refund amount reflects the remaining full days from the date of cancellation to the end of the current billing cycle.
• Free trial: No charges apply during a free trial. If you cancel before the trial ends, no payment is taken. If you do not cancel, the trial converts to a paid plan and the applicable refund window above applies.

Refunds are issued to the original payment method used for the transaction. We are not responsible for delays caused by your bank or payment processor.

3. Platform Fees

Platform fees, including the class booking fee (Rs. 10 per booking), WhatsApp notification fee (Rs. 1 per message), email notification fee (Rs. 0.50 per email), and payment gateway fees, are non-refundable. These charges reflect services already rendered at the time of the transaction and cannot be reversed once processed.

If a booking or notification fails due to a platform error on our side, we will credit the equivalent fee back to your account balance for future use, or issue a refund at our discretion.

4. Workshop and Retreat Cancellation

Workshops and retreats listed on the Yogpolis marketplace may be offered by independent studios, instructors, or organizers. Cancellation and refund terms for these events are set by the respective organizer and are displayed on the event listing before purchase.

As a general guideline, where Yogpolis processes the payment directly:

• Cancellations made 14 days or more before the event start date are eligible for a full refund, less any applicable platform and payment gateway fees.
• Cancellations made between 7 and 13 days before the event are eligible for a 50% refund.
• Cancellations made less than 7 days before the event are non-refundable, except where the organizer cancels the event.
• If the organizer cancels an event, you will receive a full refund of the amount paid to Yogpolis.

For events where payment is collected directly by the organizer, you must refer to the organizer's published cancellation policy.

5. How to Request a Refund

To request a refund, please follow these steps:

• Send an email to support@yogpolis.com from the email address associated with your account.
• Include your account name, the subscription or transaction details, and the reason for the refund request.
• For workshop or retreat cancellations, reference the event name and booking confirmation number.
• Submit the request within the applicable refund window described above.

Our support team will review your request and respond within 3 business days. Approved refunds will be processed to the original payment method.

6. Processing Time

Approved refunds are processed within 7 to 10 business days from the date of approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment processor and can take additional days beyond our processing window.

If you have not received a refund after 10 business days, please contact your bank first, then reach out to us at support@yogpolis.com with your transaction reference so we can investigate.

7. Non-Refundable Items

The following are explicitly non-refundable:

• Platform fees for bookings, WhatsApp notifications, and email notifications once processed.
• Payment gateway fees passed through at cost.
• Add-on purchases or one-time services once delivered or activated.
• Marketplace purchases where the organizer's policy states that the sale is final.
• Subscriptions cancelled outside the applicable refund window.

8. Disputes and Chargebacks

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank or card issuer. We will work to resolve the issue promptly. Initiating a chargeback without first attempting to resolve the matter with us may result in suspension of your account pending resolution.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Changes do not affect refunds or cancellations that are already in progress at the time the change takes effect.

10. Contact Us

If you have any questions about this policy or need help with a refund or cancellation, please contact us:

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