This Shipping & Delivery Policy explains how Yogpolis delivers its services and any physical products sold through the platform. Yogpolis is primarily a digital software-as-a-service (SaaS) platform, so most deliveries are electronic. Where physical merchandise is involved, the terms below apply. This policy forms part of our Terms & Conditions.
All Yogpolis software services, including yoga studio management, the flow designer, class scheduling, membership management, billing, the marketplace, Neurax AI, and analytics, are delivered electronically. There is no physical shipment associated with these services.
Upon successful registration and activation of your account, you receive immediate access to the features included in your selected plan. Access is provided through the web platform and, where applicable, through our mobile applications. There is no delivery delay for digital services once your account is active and payment, if required, has been confirmed.
The Yogpolis mobile application is available for download from the Apple App Store and Google Play Store, subject to availability in your region. Download and installation depend on your device, operating system version, and network connection. Yogpolis does not control the download speeds or availability of third-party app stores.
Updates to the mobile application are delivered automatically through the respective app store. We recommend keeping the app updated to access the latest features and security improvements. There is no charge for downloading or updating the Yogpolis mobile app, though standard data charges from your mobile carrier may apply.
From time to time, Yogpolis or its marketplace vendors may offer physical merchandise, such as yoga mats, yoga props, apparel, and wellness products. Where Yogpolis fulfills these orders directly, the following shipping terms apply. Where a third-party vendor fulfills the order, the vendor's published shipping policy will apply and will be displayed at checkout.
Estimated delivery timeframes for physical merchandise fulfilled by Yogpolis are as follows:
Business days exclude Saturdays, Sundays, and public holidays. Delivery timeframes are estimates and are not guaranteed. Factors such as remote locations, weather conditions, customs delays, or carrier disruptions may affect actual delivery times.
Orders are typically dispatched within 1 to 2 business days of payment confirmation. You will receive a dispatch confirmation with tracking details once your order has been shipped.
Shipping charges for physical merchandise are calculated at checkout based on the delivery address, package weight, dimensions, and the selected shipping method. The exact charge is displayed before you complete your purchase, so you can review it prior to payment.
For orders shipped within India, applicable taxes, including GST, are included as required. For international orders, you may be responsible for import duties, customs fees, and taxes levied by the destination country. These charges are not included in the order total and are payable on delivery or as required by the carrier.
Once your physical order is dispatched, we will send you a tracking number and a link to track your shipment. You can use this information to monitor the status of your delivery. If you do not receive tracking details within 3 business days of your order being placed, please contact us at support@yogpolis.com.
If your order does not arrive within the estimated timeframe, or arrives damaged or incorrect, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate and resolve the issue. Where the issue is caused by an incorrect or incomplete address provided by you, we may not be able to offer a replacement or refund without additional charges.
If a delivery is attempted and cannot be completed due to your unavailability, the carrier will typically attempt redelivery or hold the package for collection. Packages that are returned to us as undeliverable may be reshipped at your expense.
For digital products sold through the Yogpolis marketplace, such as online courses, recorded workshops, and downloadable content, access is granted to your account immediately after payment confirmation. There is no shipping involved. If you experience any issue accessing a digital product, please contact us at support@yogpolis.com.
Returns of physical merchandise are handled in accordance with the seller's return policy displayed at the time of purchase. For items fulfilled directly by Yogpolis, you may request a return within 7 days of delivery for items that are unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs may apply depending on the reason for the return. Please refer to our Refund & Cancellation Policy for details on how refunds are processed.
We may update this Shipping & Delivery Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Changes do not affect orders that have already been placed and are in transit at the time the change takes effect.
If you have any questions about shipping, delivery, or the status of an order, please contact us:
Yogpolis Infolibs Pvt Ltd
Office No. 301, Balewadi Plaza, Near Mitcon, Balewadi, Pune, Maharashtra 411045, India
Email: support@yogpolis.com
Legal: legal@yogpolis.com
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